JOB INFO: Cognizant hiring freshers for Process Executive Role for BE / BTech / MCA graduates and any batch graduates are eligible. Go through the details given below and apply.
ABOUT THE COMPANY: “COGNIZANT”
Cognizant (cts) is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 194 on the Fortune 500 and is consistently listed among the most admired companies in the world.
JOB DESCRIPTION:
- • Administering and helping to manage Client’s Product support for the customers who call/chat or email in the support center.
- • Customer support to international customers over the phone for voice process (INBOUND and Outbound calling).
- • Client products to the customer (Analytics, YouTube etc).
- • Efficient and timely service delivery across teams for multiple clients They work closely with the functional leads to define overall strategies and processes to increase the efficiency and productivity within the process They work with BD team to increase the span of services and add new clients.
- • Create and manage Risk and mitigation plan based on discussion with project stake holders.
- • They serve all clients through Account managers or in a few cases without any intervention of an account manager through various applications.
- • Report to the manager on performance status and any escalations.
REQUIREMENTS:
People/Team:
- • Contribute to and participate proactively in knowledge sharing sessions.
- • Participate and contribute to organizational activities.
- BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo
Must-Have Skills
- Speaking English
- Customer Service
Employee Status : Full Time Employee
Shift : Day Job
Travel : No
How to apply for this role?
The candidates who are interested and eligible for the role can apply via the link:
Apply Link: Click Here
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